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Grievance Redressal Mechanism
For customer grievance the customer may raise his complaint in writing or electronically i.e by email (refer contact us menu) or through online feedback portal available at www.lichousing.com

STAGE I

The customer may approach concerning Area Office/ Business Centre for his/ her grievance and may submit the complaint in writing, through email or by post / courier. The customer shall be responded within a period of 7 days from the date of complaint. The address & Mail Ids of Area Offices are available in contact us Menu at www.lichousing.com

STAGE II

If customer is still not convinced with the resolution provided then customer can call or write a mail to our Customer Relation Officers (CROs). Customer Relation Officers have been designated for Back Office / Regional Office wise for the redressal of the customer’s grievance. After examining the matter, they would be sending their final response and shall endeavor to do so within 6 weeks.

STAGE III

In case the customer is still dissatisfied with the resolution of our Customer Relation Officers they may approach Regulatory Authority of Housing Finance Companies - National Housing Bank whose address is as below:

National Housing Bank

Department of Regulation and Supervision

(Complaint Redressal Cell)

4th Floor, Core 5-A, India Habitat Centre

Lodhi Road, New Delhi – 110003

By email – grids.nhbonline.org.in

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